Legal Documentation

Terms of Service

Service Agreement & Conditions

Effective Date: January 8, 2026 | Version 2.0

Also known as: Terms and Conditions, Service Agreement, Terms of Use, Legal Agreement, Contract Terms

These Terms of Service govern your use of VisuArchitect's architectural visualization, 3D rendering, and CGI services. By engaging our services, you agree to be bound by these Terms.

Please read these Terms carefully before commissioning any work. If you have questions, contact us at legal@visuarchitect.com or call +44 1227 947175.

Note: These terms create a legally binding contract between you (the "Client") and VisuArchitect Limited (the "Company").

1.Service Agreement 2.Project Terms 3.Payment Terms 4.Intellectual Property 5.Confidentiality 6.Liability & Warranties 7.Termination 8.General Terms 9.Data Protection & GDPR 10.Digital Service Clauses 11.Accessibility Standards 12.Environmental Responsibility 13.Dispute Resolution 14.Service Level Agreements 15.Force Majeure 16.Insurance & Liability Coverage 17.Subcontracting Terms 18.Version Control

Definitions & Interpretations

For the purpose of these Terms, the following definitions, meanings, and interpretations apply:

"3D Visualization": Three-dimensional computer-generated imagery, renders, CGI, or digital graphics
"Deliverables": Final outputs, products, or files provided to the Client including images, animations, models, and source files
"Intellectual Property": Copyright, design rights, and other proprietary rights as opposed to public domain materials
"Business Day": Monday to Friday, excluding UK public holidays, weekends, and bank holidays
"Force Majeure": Unforeseeable circumstances, acts of God, or vis major preventing contract fulfillment
"GDPR": General Data Protection Regulation (EU) 2016/679 and UK GDPR
"SLA": Service Level Agreement defining performance standards
"VAT": Value Added Tax at the prevailing UK rate (currently 20%)

1. Service Agreement

1.1 Scope of Services

3D architectural visualization, rendering, and photorealistic imagery services
Interior and exterior visualizations including facades, elevations, walls, windows, doors, and roofs
Animation, walkthroughs, virtual tours, fly-throughs, and 360° experiences
Planning application visuals, regulatory submissions, and compliance imagery
Post-production, image enhancement, and photomontage services

1.2 Service Standards

Professional quality deliverables and outputs across all project stages
Timely, punctual, and prompt communication, updates, and correspondence
Strict adherence to agreed specifications, requirements, and briefs without deviation
Complete confidentiality of project information, data, and intellectual property
Industry-standard practices, methodologies, and established workflows

1.3 Service Delivery Methods

Remote collaboration and cloud-based project management systems
Digital file transfer, transmission, and dispatch via secure encrypted channels
Iterative review process with milestone checkpoints and progress tracking
Comprehensive quality assurance protocols and verification procedures
Multi-format delivery options including JPG, PNG, PDF, MP4, and WebM

2. Project Terms

2.1 Project Initiation

Written quote approval, authorization, consent, and formal acceptance required
50% deposit, advance payment, or retainer required to commence work
Clear and comprehensive project brief, specifications, and requirements documentation
Provision of necessary files, materials, assets including CAD files, plans, and references
Agreed timeline, schedule, timeframe, and milestone markers with defined deadlines

2.2 Client Responsibilities

Provide accurate, precise, and thoroughly verified project information
Timely feedback, responses, and prompt approval decisions throughout the project
Clear and unambiguous communication of requirements, objectives, and expectations
Valid ownership rights, licenses, and permissions for all provided materials
Payment, remittance, and settlement according to agreed terms, conditions, and schedule

2.3 Revision Policy

Number of revisions, iterations, changes, and modifications included per package
Additional revisions and extra amendments charged separately at hourly rates
Major scope changes and significant alterations require new quote and approval
All revision requests must be submitted in writing and documented form
Reasonable revision turnaround times and processing periods within delivery windows

2.4 Project Communication Protocols

Designated points of contact and established communication channels
Regular progress updates, status reports, briefings, and project summaries
Clear escalation procedures for urgent and time-sensitive matters
Comprehensive documentation of all project decisions and changes
Preferred communication methods with guaranteed response times

3. Payment Terms

3.1 Payment Structure

Projects under £4,000: 50% deposit required upon approval, 50% balance on delivery
Projects over £4,000: Milestone-based payment structure adapted to project value
Typical milestones: 25% deposit, 25% after initial concepts, 25% mid-project, 25% on delivery
Payment schedules customized based on project scope, duration, and total value
Rush orders and expedited services incur 40% premium above standard rates
All prices exclude VAT, taxes, duties, and applicable government levies

3.2 Payment Methods

Bank transfer, wire payment, BACS, or electronic funds transfer (preferred method)
Credit and debit card payments processed securely via Stripe payment gateway
PayPal available for international, overseas, and cross-border client transactions
Payment terms: Net 14 days with fortnightly settlement period
Late payment fees: 2% monthly interest and penalty charges apply

3.3 Refund Policy

Full refund and complete reimbursement if work hasn't commenced
Partial refund and proportional return based on percentage of work completed
No refund after final delivery approval, acceptance, and client sign-off
Disputes resolved through discussion, negotiation, and mediation before legal action
Money-back guarantee, satisfaction warranty, and quality pledge applies

3.4 Currency and Exchange

Quotes provided in GBP Sterling as standard currency
International clients may request USD or EUR pricing options
Exchange rates fixed at quote acceptance rather than floating rates
Currency conversion fees and charges borne by client
Multi-currency invoicing and billing available upon request

3.5 Financial Security

PCI DSS compliant payment processing for all transactions
Secure SSL encryption for all financial data and transactions
No storage or retention of credit card details on our servers
Robust invoice authentication and verification procedures
Advanced anti-fraud measures and real-time transaction monitoring

4. Intellectual Property

4.1 Ownership Rights

Client owns final delivered visuals
VisuArchitect retains portfolio rights
Source files available for additional fee
Client warrants ownership of input materials
Third-party assets properly licensed

4.2 Usage Rights

Unlimited use for agreed project
Commercial usage included
Attribution appreciated but not required
Resale of visuals prohibited
Modification rights included

4.3 Portfolio Usage

VisuArchitect may showcase work
Client credited unless requested otherwise
Sensitive projects require permission
Marketing usage with client consent
Case studies with approval

5. Confidentiality

5.1 Confidential Information

Project details and specifications
Proprietary design information
Business strategies and plans
Financial information
Unreleased project information

5.2 Non-Disclosure Agreement

Standard NDA available on request
Mutual confidentiality obligations
Exceptions for public information
Duration: 3 years post-project
Breach remedies specified

6. Liability & Warranties

6.1 Service Warranty

Services performed professionally
Deliverables meet specifications
Free correction of errors
100% satisfaction guarantee
Quality assurance process

6.2 Limitation of Liability

Liability limited to project value
No liability for consequential damages
Force majeure provisions apply
Reasonable care and skill exercised
Professional indemnity insurance held

7. Termination

7.1 Termination by Client

Written notice required
Payment for work completed
Return of client materials
No refund of deposits
Handover of work in progress

7.2 Termination by VisuArchitect

Non-payment breach
Failure to provide materials
Unreasonable demands or conduct
Illegal or unethical projects
Extended project dormancy

8. General Terms

8.1 Governing Law

English law and UK legislation governs these terms and conditions
English courts and tribunals have exclusive jurisdiction and authority
Alternative dispute resolution and ADR preferred over court litigation
Good faith, sincere, and honest negotiations as first priority
Legal costs, solicitor fees, and court expenses follow the event principle

8.2 Miscellaneous

Entire agreement clause representing complete and comprehensive contract
Amendments and modifications valid in writing only, not verbal agreements
Severability of individual provisions, clauses, and terms if deemed invalid
No waiver, relinquishment, or abandonment without written documentation
Assignment or transfer of rights requires prior written consent

9. Data Protection & GDPR

9.1 Personal Data Processing

GDPR compliant data handling, processing, and storage procedures
Lawful basis for processing through contract performance and legal justification
Data minimization principle applied avoiding excessive collection or retention
Strict purpose limitation and storage limitation policies enforced
Full respect for data subject rights including access, rectification, erasure, and portability

9.2 Data Security Measures

Military-grade encryption and encoding of data in transit and at rest
Strict access controls and multi-factor authentication systems
Regular security audits, vulnerability assessments, and penetration testing
Rapid incident response and breach notification procedures within 72 hours
Comprehensive staff training on data protection obligations and GDPR compliance

9.3 Third-Party Data Sharing

Absolute prohibition on sale or marketing of personal data to third parties
All subprocessors thoroughly vetted for GDPR compliance and security
Comprehensive data processing agreements in place with all partners
International transfers protected with appropriate safeguards and SCCs
Explicit client consent required for any data sharing activities

10. Digital Service Clauses

10.1 Cloud Services & Storage

Secure cloud storage infrastructure for all project files and assets
99.9% uptime SLA guaranteeing file access and availability
Automated backups, version control, archives, and snapshot systems
Geographic redundancy for data protection
Client portal access with unique credentials

10.2 Digital Communication

Electronic signatures, e-signatures, and digital autographs legally binding
Email communications form part of contract
Time-stamped audit trails maintained
Secure file transfer protocols utilized
Digital receipts and confirmations provided

10.3 Software & Technology

Industry-standard software including 3ds Max, V-Ray, Corona, and Photoshop
Regular software updates and patches applied
Compatibility with major file formats ensured
Technology stack documented and maintained
Legacy format support where feasible

11. Accessibility Standards

11.1 Digital Accessibility

WCAG 2.1 AA compliance standards for all digital deliverables
Alternative text, descriptions, and captions for visual content provided
High color contrast ratios ensuring excellent visibility and readability
Keyboard navigation support where applicable
Screen reader compatible formats available

11.2 Communication Accessibility

Multiple communication channels including email, phone, text, and video
Plain language summaries available on request
Extended response times for accessibility needs
Sign language interpretation arrangeable
Large print or audio formats provided

12. Environmental Responsibility

12.1 Sustainable Practices

Carbon-neutral operations achieved through comprehensive offsetting programs
Paperless office and digital-first approach eliminating physical waste
Energy-efficient rendering farms utilized
Renewable energy sources prioritized
Environmental impact reporting available

12.2 Green Initiatives

Active support for sustainable, eco-friendly, and green building projects
Promotion of energy-efficient design visualization
Digital delivery reducing physical transport
Recycling of outdated hardware components
Tree planting program for large projects

13. Dispute Resolution

13.1 Resolution Procedures

Initial informal resolution attempts before formal proceedings
Escalation to senior management review
Professional mediation, arbitration, and conciliation services available
Binding arbitration as final resort
Time limits for raising disputes specified

13.2 ADR Framework

CEDR accredited mediation services ensuring professional standards
Split-cost arrangement for mediation fees
London as arbitration venue
LCIA arbitration rules applicable
Expedited procedures for smaller claims

14. Service Level Agreements

14.1 Response Times

Initial quote and estimate provided within 24 hours
Project commencement within 48 hours of deposit
Revision feedback within 4 working hours
Final delivery as per agreed schedule
Emergency support response within 2 hours

14.2 Quality Metrics

Minimum 4K resolution (3840x2160 Ultra HD) for all still images
Color accuracy within Delta E<2
Photorealistic quality benchmarks met
Technical accuracy verification processes
Client satisfaction scoring >90%

15. Force Majeure

15.1 Covered Events

Natural disasters and acts of God including earthquakes, floods, and storms
War, terrorism, civil unrest, and political instability
Pandemic, epidemic health emergencies
Government actions and legal prohibitions
Infrastructure failures beyond control

15.2 Procedures & Remedies

Immediate notification of force majeure events
Mitigation efforts and alternative solutions
Suspension of obligations during event
Resumption procedures post-event
No liability for force majeure delays

16. Insurance & Liability Coverage

16.1 Insurance Policies

Professional indemnity insurance with £2 million coverage limit
Public liability insurance £5M coverage
Cyber liability insurance for data breaches
Employers liability insurance maintained
Certificates of insurance available on request

16.2 Coverage Details

Design errors, omissions, mistakes, and oversights fully covered
Copyright infringement claims protection
Data breach response costs included
Legal defense costs covered
Worldwide coverage with UK jurisdiction

17. Subcontracting Terms

17.1 Subcontractor Engagement

Right to engage specialist subcontractors, freelancers, and associates
All subcontractors bound by strict confidentiality obligations
Quality standards maintained throughout
Primary liability remains with VisuArchitect
Client notification for significant subcontracting

17.2 Subcontractor Standards

Only vetted, verified, and qualified professionals engaged
Insurance requirements for subcontractors
GDPR compliance mandatory
Work quality guarantees maintained
Direct client contact prohibited

18. Version Control

18.1 Document Versioning

Terms of Service version 2.0 effective January 2025
Previous versions archived and accessible
Change log maintained and published
30-day notice for material changes
Grandfathering of existing contracts

18.2 Update Procedures

Annual review and update cycle conducted yearly
Client notification via email required
Acceptance through continued use
Opt-out period of 30 days provided
Version comparison tools available

Jurisdiction & Legal Venue

These Terms shall be governed by, construed under, and interpreted according to the laws of England and Wales, without regard to conflict of law principles, provisions, or rules.

Any disputes, claims, or proceedings arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, specifically:

Small claims: County Court Money Claims Centre
Commercial disputes: High Court of Justice, Queen's Bench Division
Intellectual property: Intellectual Property Enterprise Court (IPEC)
Data protection: Information Commissioner's Office (ICO) procedures

Alternative venues outside of primary courts may be agreed upon in writing by both parties.

Questions About These Terms?

Contact Methods & Communication Channels

We're here to help clarify, explain, and interpret any aspects, sections, or provisions of our Terms of Service. Contact us through the following channels:

Email Communications - Primary Method

legal@visuarchitect.com • Response time: 24-48 hours

Telephone Support - Voice Communications

+44 1227 947175 • Business hours: Mon-Fri 9AM-6PM GMT

Postal Address - Written Correspondence

123 Architecture Lane, Shoreditch, London E1 6PQ, United Kingdom

Company Registration Details

Company Number: 12345678 (England & Wales)

VAT Registration: GB 123456789

Data Protection Registration: ZA123456

Acceptance of Terms

Agreement, Consent, and Acknowledgment

By commissioning, ordering, or engaging work from VisuArchitect, you acknowledge, confirm, and warrant that you have read, reviewed, understood, and comprehended these Terms of Service in their entirety. These Terms constitute, form, and create a legally binding, enforceable, and valid agreement, contract, and arrangement between you (the Client) and VisuArchitect Limited (the Company).

Methods of acceptance include but are not limited to: electronic signature, email confirmation, payment of deposit, commencement of project, continued use of services, clicking "accept", verbal agreement, or written confirmation.

Legal Notice - Important Information

If you do not agree, accept, or consent to these Terms, you must not use, engage, or commission our services. Your use constitutes acceptance, agreement, consent, and approval of all terms, conditions, and provisions herein.